FREQUENTLY ASKED QUESTIONS
Check out our most frequently asked questions. If something still isn’t clear or you can’t find the info you need, get in touch via our contact us page and one of our friendly team members will get back to you in a timely manner.
HOW ARE THE PRODUCTS PACKAGED?
Our products are packaged in a clear re-sealable zip bag with a tear notch & they are self-standing for easy storage. The bags are heat sealed for that extra layer of protection while in transit and will also keep your products fresh until you are ready to use.
The bags are laminated with a foil layer that protects the products from external contamination, odours, moisture, and oxygen. This foil layer also helps in the elongating the shelf life of our products.
HOW DO I STORE THESE PRODUCTS?
The best place to store dehydrated vegetables, powders, herbs & spices is in a cool dry place.
Once you have torn the heat-sealed tab off the packet and are re-sealing the bag again, please remove as much air from the pouch as possible & then re-seal it. Removing the air gives to products a longer shelf life.
WHAT IS THE SHELF LIFE OF DEHYDRATED PRODUCTS?
Shelf life of dehydrated products is infinite–as long as you can isolate them from moisture and oxygen. The suggested shelf-life of our products (opened or sealed) is 12-24 months. The reason the range is so broad is because of climate variations. This is assuming an average climate and original packaging. If you live in an excessively humid environment or do not have a climate controlled house the shelf life of the products will be reduced. Our products are packaged for daily use and are not “survival grade” quality. However, because of the quality of our food, many users feel safer using them for their long-term storage needs as well.
Best place to store the products is in a cool dry place.
Each product you order will have the best before date clearly displayed on a label.
DO DEHYDRATED PRODUCTS LOSE THEIR NUTRITIONAL VALUE IN PROCESSING?
The good news is that the nutritional content of dehydrated vegetables is nearly identical to that of fresh! The slow, air drying process preserves the nutrition while evaporating the water. Thus, you are left with concentrated nutrition kilogram for kilogram versus fresh. In fact, of all the food processing techniques available, dehydrated products maintain more of their nutrition than frozen or canned food. You can enjoy the longer shelf-life of dehydrated products, the convenience, and the taste without sacrificing the nutrition
HOW & WHAT CAN I COOK WITH YOUR PRODUCTS?
We understand our products are not mainstream & it is not obvious what you might use them for. We are busy in the background working on a range our recipes which will be uploaded to our website every Monday.
We are also updating the individual product information pages over time to provide you with inspiration.
We have an experience chef as part of our team so if you would like some personalised ideas on recipes, please don’t hesitate to get in touch.
WHAT IS YOUR SHIPPING POLICY?
We know that buzz we all get when we place an online order. That excitement can quickly fade when the shipping process drags on, it is the worst not knowing if the order has been packed & shipped. At Spices Australia, 99% of the time your order will be packaged up & shipped within 24 hours of receiving the payment but for that 1% of the time we provide a guarantee that all orders will be packed & shipped within 48 hours of receiving the payment.
On the off chance your order will take longer than 48 hours to ship, we will be in contact via email or phone to explain the reason for the delay.
Delivery is usually via Australia Post but can vary depending on your location & size of order. Tracking notifications are always provided via email or text message or sometimes both.
While we take special care in setting up our shipping rates so us or our customers aren’t out of pocket, it can happen from time to time that we come across a location where the shipping charges from our website might not meet the actual cost. Where the different is a few dollars, do not worry Spices Australia will cover this cost however we do reserve the right to charge extra postage if our previously set website price differs from the actual price by more than $4. If this happens for your order, we will get in touch via email or phone to discuss further.
If you order is urgent, we have an express shipping available upon checkout.
WHAT IS YOUR RETURN POLICY
Because we take quality control seriously, we can only accept returns if the packaging is unopened and returned with 10 days. If you wish to make a return please notify us at email@example.com . The return shipping costs will be at your own expense.
If you have placed an order & changed your mind before we have shipped it, we can refund you the purchase price. This refund needs to be processed via the same payment method as the original order. Contact us straight away if you have changed your mind.
MY ORDER WAS DAMAGED IN TRANSIT, WHAT HAPPENS NOW?
We will be very sorry to hear if this has happened but we understand these things happen from time to time. Please take a photo of the goods as soon as you realise the goods are damaged & email the photos to us. We will work together on a solution.
WHAT ARE THE PAYMENT OPTIONS?
You have to option to pay via PayPal, Credit Card or via Bank Transfer.
Please note, when choosing the bank transfer option, your order can’t be shipped until payment has been received into the bank account, this could delay your order getting shipped within our 48 hours guaranteed period.
ARE MY CREDIT CARD DETAILS SECURE?
To receive credit card payments, we use third party providers, Paypal & Stripe. We strongly believe these companies have the best policies in place to protect your personal information. If you have any concerns or questions about their security, we would recommend heading to their websites for further information.
Here in house, the Spices Australia team always rank our customers security very high on the importance scale & review our online security on a regular basis. Our systems and produces are done by using the latest technology & we have internal controls to ensure your information is kept safe & secure at all times.
WHERE ARE YOUR PRODUCTS SOURCED FROM?
We source our products from an Australian Distributor who sources them from either an Australian supplier or from an overseas supplier. Please refer to the product information section for the country of origin for each item.
We value our customers privacy.